Privacy | Node10

1. Introduction

Node10 ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Account Information: Name, email address, and role when you register for an account.
Project Details: Location, project scope, property type, and other details you provide during the briefing process.
Booking Data: Scheduled flight dates, project status, and quote information.
Usage Data: How you interact with our platform, including pages visited and features used.
Communications: Messages and conversations through our AI Project Briefing tool.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our aerial services and platform
Generate project scopes, estimates, and booking confirmations
Send transactional communications such as booking confirmations and calendar invites
Comply with Transport Canada regulations and aviation reporting requirements
Respond to inquiries and provide client support
Analyze usage patterns to improve our AI tools and service quality

4. AI Project Briefing Tool

Our platform uses an AI-powered assistant to help scope and quote your project. Conversations with this tool are processed via third-party AI infrastructure (Google Gemini). Please avoid sharing sensitive personal or financial information beyond what is necessary to describe your project. Conversation data may be retained to improve service quality.

5. Sharing of Information

We do not sell your personal information. We may share your data with:

Service Providers: Third-party tools used for scheduling (Google Calendar), communication, and platform infrastructure.
Regulatory Authorities: Where required by law, including Transport Canada and applicable aviation bodies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Retention

We retain your account and project data for as long as your account is active or as needed to provide our Services. You may request deletion of your data at any time by contacting us. Some data may be retained longer where required by law or for legitimate business purposes.

7. Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Canadian privacy law (PIPEDA), you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for non-essential data processing
Request deletion of your personal data

To exercise any of these rights, contact us at connect@node10.ca.

9. Cookies & Tracking

Our platform may use cookies and similar technologies to maintain session state and improve user experience. We do not use third-party advertising trackers. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes by updating the date at the top of this page. Continued use of our Services after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related inquiries, please reach out at connect@node10.ca or write to Node10, Ontario, Canada.